Privacy policy

Effective Date: 01.04.2025

This Privacy Policy (the "Policy") explains how Tentorium.ae (the "Company", "we", "our") collects, uses, stores, and protects personal data of users ("User", "you") on the website [https://tentorium.ae] (the "Website"), in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable international practices.

By using the Website, you agree to the terms of this Policy.

1. General Provisions

1.1. This Policy governs the collection, processing, storage, and protection of your personal data.

1.2. The Company complies with UAE data protection law and applies reasonable security measures to safeguard your information.

2. Types of Data We Collect

We may collect the following data:

  • Identification data: name, surname, country, gender, date of birth

  • Contact details: phone number, email, shipping and billing addresses

  • Payment details: transaction information via secure gateways

  • General usage information and interaction with our services

  • Voluntarily submitted data: reviews, support inquiries, messages

3. Purpose of Processing

Data is processed to:

  • Fulfill and deliver your orders

  • Provide customer support

  • Improve services and personalize experience

  • Send marketing messages (with consent)

  • Fulfill legal obligations

  • Prevent fraud and ensure security

4. Legal Basis

We process your data based on:

  • Contractual necessity

  • Your consent

  • Our legitimate interests

  • Legal obligations

5. Payment Processing

5.1. Payments are processed via PCI DSS-compliant providers.
5.2. We do not store card details. Data is securely transmitted via encrypted channels.

6. Data Storage and Security

6.1. Personal data is stored on secure servers located within the UAE.
6.2. We implement industry-standard technical and organizational security measures.

7. Sharing with Third Parties

Your data may be shared with:

  • Payment and delivery service providers

  • Government authorities where legally required

  • Trusted partners under confidentiality agreements

8. Data Retention

  • Transaction data: retained for at least 5 years

  • Account data: retained until user requests deletion

  • Marketing data: retained until consent is withdrawn

9. Your Rights

You have the right to:

  • Access your data

  • Request corrections or deletions

  • Withdraw consent

  • File a complaint with UAE regulators

Contact: info@tpark.global 

10. Cookies

We use cookies and similar tools to ensure proper functioning and analytics. You can manage cookie settings in your browser.

11. Policy Changes

We may amend this Policy at any time. Updates will be posted on this page.

12. Contact Us

Tentorium.ae
Email: welcome@tentorium.ae
Phone: +971523447864
Address: Al Zahia Area - Entrance No. 2 - Ground Floor - Sheikh Mohammed Bin Zayed Rd - Sharjah, UAE